They have been in the resale ticket business since 2001. This means that customers cannot cancel or modify their orders once their purchase has been completed. Here you can see if purchasing on your phone while using the VividSeats app allows you to use Google Wallet, Apple Pay, and Android Pay. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. Open your GooglePlay app and goto the menu. By: Olin Wade (Remodel or Move Stuff) Vivid Seats Reviews - DO NOT USE VIVID SEATS!!! Our Top 3 Ticket Alternative Sites Today Please do not purchase tickets through Vivid Seats - Tripadvisor Im 51 years old, I really dont want to stand for 5-hours. $385.40. They consistently provide exceptional ticket inventory and outstanding service. I waited patiently to hear word that the event was getting rescheduled or officially canceled. When the tickets were delivered electronically, they were 2 General Admission Standing Room Only tickets. I would not consider 24 months to be rescheduled as I typically do not buy tickets two years out. I purchased tickets for a show in 2020 that has been rescheduled multiple times. I purchased two baseball tickets redsox and Indians. I want my money back as this has created problems. Vivid Seats may cancel an order at any time prior to receipt of a Sellers confirmation. However, if you have tickets on Vivid Seats and you want to use Ticketmaster instead, you can contact the Vivid Seats customer support team, who may be able to cancel your tickets and issue a refund so that you can buy tickets from Ticketmaster. Sold me 4 tickets for over $200. If you are buying something, they answer the phone. Open the SeatGeek app. I would NEVER use them again. It was reported that VividSeats revenue was $1.5+ billion in 2018, and as of today VividSeats still seems to be growing. Signup on Vivid Seats | Buy Tickets or any other website using your Justuseapp card. They claimed they were sent electronically on Tuesday 9/21. If you see the word Pending beside your order, continue to step 3. If the new date is not desirable to a customer, VividSeats will help them sell unwanted tickets. Generally, if your event is still more than 7 days away, Vivid Seats will issue a full refund minus any applicable fees. I selected the seats I want and went through the purchase process. Ridiculously insensitive workers and their practices are not user friendly at all. This company needs to go out of business. Here you'll see VividSeats charges were the same percentage when ordering concert tickets at about 26.5%. Too many people are same the same thing. There are complaints you may find with VividSeats reviews on the web, which makes you wonder are VividSeats tickets legit and reliable to buy from today? Also, like most ticket resale sites VividSeats is cannot show exact seat locations until after you purchase, but your seats will be side-by-side in less noted on the checkout page. We guarantee that all tickets for reserved seating that are purchased in the same transaction will be side-by-side unless otherwise specified in the ticket listing notes*. Moderate content, respond to reviews, and promote offers. I will never use this company and do not recommend anyone to use them either. All I got was an automated response email someone will contact me. How Easy is it to Cancel Vivid Seats | Buy Tickets? I get scripted responses and still no refund! They sent me an email on 5/4 saying I had 7 days to contact them for a refund. There was NO notification. For more information about ticket reselling on Vivid Seats and to see if you qualify, clickhere. I called and the customer service representative told me that I am out of luck and he cant do anything about it. I never received transfer email. Now I spent over $ 700 and have no tickets. StubHub seems to have a larger selection of tickets to choose from to events in over 50 countries, while Vivid Seats has events in just the United States. Do yourself a huge favor and do not purchase anything from Vivid Seats! I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. Vivid Seats was the subject of a proposed class action lawsuit filed on April 23, 2020, alleging that the third-largest secondary ticket market violated its "100% Buyer Guarantee" by refusing to offer refunds for events cancellations caused by the COVID-19 pandemic. Expand more similar stores that allow order changes & cancellations, (Optional) Include a photo to illustrate your review of Vivid Seats' order changes & cancellations, Based on our records, Vivid Seats does not currently offer free shipping policies. Advertising sends you there expecting to get market price. It is all automated with no option of speaking to a person! There are a variety of places to resell concert tickets. To initiate a live chat, simply scroll to the bottom of the Vivid Seats home page and click the chat button in the lower-right corner. They should be closed and arrested for a fraud! Vivid Seats is an online ticket exchange that has offices in Chicago with over 20 years of experience, so they are a legit company. I had to contact the BBB in order to get any real action. You will need your mobile device as entry to get into your event (it will be scanned just like if it was a real ticket stub). 2 Connecting Fans with Tickets. Further, they refuse to contact any venue to resolve any issue! If the event organizer or performing artist cancels an event, you can request compensation for your ticket. I called them (good luck with that, it took me 45 minutes to reach a person) and they stated that they would transfer the tickets to a different address. When it was over they told me that there is nothing they can do. Troubleshooting My order got cancelled. Two weeks later, I get an email saying that I am instead getting a 110% voucher for the site and that if I wanted the refund instead I would have to contact them. WRONG! Very unhappy. Pretty sad that Ticketmaster is offering a refund for the tickets because of this change and Vividseats refuse to help out. Tags: Entertainment, Event Tickets, Failure To Pay For Refund. I will NEVER use Vivid Seats again and have been advising my followers accordingly to understand the loophole in their 100% guarantee. They did not respond to either . To do so, select the listing youd like to delete from your listing manager. com. Only cares about keeping your money! Im sitting outside the venue while Im speaking with the customer service agent. Spent another $800.00 on tickets and they still couldnt credit me. As Covid triggered a total shut down of sports, concerts, and a host of events they first said refunds for all. This will immediately cancel and refund the order. Doing otherwise may result in the cancellation of your tickets, and any money you receive from the sale is not guaranteed. Check the, No. Vivid Seats service fees are reported to run from 20% to 40% of the original ticket price. With upgraded seat selection, you can view available options in sections with better views and choose your exact seat from a seating diagram. Vivid weathers true storms? I went on to the Vivid Seats website and searched for seats to an event. They hope they will get them. If customers purchased tickets through Vivid Seats and the event was cancelled, their tickets may be eligible for a full or partial refund, depending on the specific situation. What types can't I sell? Can I transfer my Electronic Transfer tickets to someone else? I will dispute on my credit card. Vivid seats is now denying refunds to many thousands of customers stating their refund policy only allows for credit on future eventsin the event your venue/event is cancelled. Absolute scammers do not purchase unless you want to battle with them forever they simply take your money and then the concert never happens and you are left holding the bag. This is long distance travel so I wanted tickets in hand but asking over and over again got me no where. I did and after 2 hours on the phone, a dozen emails and two attempts to resend, I still have not received! I still havent received my tickets. I found them to be only 10-15 bucks cheaper than stubhub. They dont even have the tickets to give you. Went on to ticketmaster to try to sell them and they cant because the tickets are re-sale. If the event organizer or performing artist cancels an event, you can request compensation for your ticket. Modification & cancellation policies rating: No, Vivid Seats does not allow order changes & cancellations. I bought tickets and had to sell them. We agreed to pay it because it was the Rolling Stones. How do I maintain my listing via the Mobile App? Theatre closed the doors and I never received tickets. And now I have to wait 2 years almost just to go to the concert. Should I buy tickets on Vivid Seats? How it works, fees, rewards I never had this problem with StubHub. If you haven't rated Vivid Seats | Buy Tickets cancellation policy yet, Rate it here . DONT BUY FROM THEM-THEIR GUARANTEE IS PHONY! So, essentially, I am out the entire amount because of my disability. _______________________________________________. Zero stress. On Dec. 22, 2019, I was purchasing a ballet ticket for the event to take place in January 2020. Vivid weathers true storms? 16 months later they are under the gun for a class action suit on this scenario. How do I cancel the tickets and get a refund? Vivid Seats can provide buyers with a Receipt of Payment, which details the ticket transaction and includes a purchase confirmation number. Horrible horrible customer service and a downright scam. Waited 25minutes on the phone,, they finally picked up the call I heard 5 minutes of fun and laughter in the background then was put back on hold. Why cant I order a specific number of tickets? (Optional) Include a photo to illustrate your review of Vivid Racing's order changes & cancellations, Based on our records, Vivid Racing does not currently offer free shipping policies. Vivid Racing's modification & cancellation policies. With some recent negative VividSeats reviews seen below, In some Vivid Seats reviews, they said VividSeats has, good for sports, concerts, and broadway shows, We have tested TickPick.com and got positive feedback overall from other, no hidden fees and easy ordering process compared to other sites, best for most sporting events and some concerts, We did compare Vivid Seats vs StubHub because some might ask, whats the real difference, and, for the best deal compare each site below, > only site to allow you to pick the exact seats, > 100% verified for authenticity by TicketMaster, > biggest selection of tickets for most events, They also added a new rewards program giving customers a chance to earn credit towards free tickets, offering new customers $15 off $100+ (code: NEWVIVID15), VividSeats Live Chat support is available if you need any help, CNN recently wrote an article about Vivid Seats, VividSeats youll get to a Login page to register, offering new customers $15 off $100+ w/ code: NEWVIVID15, Its the official resale marketplace for the NBA, NHL, NFL, and WNBA, is StubHub a legit and reliable ticket site. NO HELP ON THE WEBSITE OR from VIVID SEATS. Billing has three payment options, which are by credit card, PayPal, and PayPal credit (you can get 6 months no interest if paid in full with purchases of $99 or more). Horrible company, do not purchase tickets through them. What other shipping & returns policies does Vivid Seats offer? Knoji is a social discussion platform that's 100% free to use. Vetting Sellers. 100% Buyer Guarantee | Vivid Seats They also added a new rewards program giving customers a chance to earn credit towards free tickets. There really such a pathetic group and now Im seeing all the negative reviews. Follow these four (4) steps to list your valid and authentic tickets on the Vivid Seats Marketplace. Plays, concerts, etc. But they do not deliver you have to wait in an additional line at the venues will call. I missed most of the first quarter of the Nuggets basketball game because I was in the Nuggets ticket office where they tried to find my tickets which they couldnt. I am livid as this was a Christmas present and Im out $276 while they investigate! > biggest selection of tickets for most events However, in some cases, the tickets may require additional processing time before the purchase is completed. Ticketmaster offers a ticket marketplace where customers can purchase tickets from venues directly, as well as from resellers, depending on the type of event and policies set by each venue. How do I remove my listing? I contacted VividSeats and they would not hear my complaint or let me talk to a supervisor. We dont like any of the other concerts they offer but still cant get out money back. Very poor service. Select 'See actions' then 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. I no longer live in the state of the show and it was rescheduled two years later. What do I do? (**Crowdsourced from Vivid Seats | Buy Tickets and Justuseapp users) The seller claimed he had sent them but had not. They didnt even care about the Coronavirus just that the event wasnt canceled at the time. I talked to the chat and they disavow any responsibility and tried to send me on my way saying I should have read the disclaimer. You can also get in touch with the Vivid Seats Customer Support team by emailing [emailprotected]. As of October 20, 2022, Vivid Seats does offer in-store pickup. After calling them today they did expedite things for overnight delivery, but it took a phone call to get that. They show you whats available at a glance: Blue means the section has seats that match your search (the darker the blue, the more seats in the section that match). I bought tickets for a niece who lives in another country . **Pricing data is based on average subscription prices reported by Justuseapp.com users.. The service charge covers the cost of all company operations required to facilitate transactions and maintain our industry-leading customer service. View the, No. To make matters worse it has been 2 weeks and now the company is refusing to issue me a refund. How do I remove my listing? The customer service team is available Monday through Friday from 8am-10pm EST and Saturday and Sunday from 10am-5:30pm EST. I made the mistake of purchasing Raiders/Falcons seats from Vivid Seats and they were never delivered. Vivid Seats is the worst to deal with if you have an issue. duh. In some cases, concert guests may even be able to opt to resell their tickets directly through the venue or box office. They sneakily changed their cancellation policy as of about mid April 2020. Reaffirming their all sales are final policy. The tickets became unavailable for me to accept the tickets to my google wallet. Im never got to see the show nor got my money back. I am so upset. We purchased tickets to a college football game and when we arrived at the stadium, we were told they cannot accept the tickets, and would not let us enter. They sent me a picture of a ticket, not transferable. App - Vivid Seats In summary, Vivid Seats is a reliable and secure ticket broker that will make sure you get to your event with valid tickets you can trust. I called as soon as I saw that the game was postponed they said it had to be officially cancelled before they could give a refund. I went through the whole process of buying and purchasing and even bought the guarantee. Something went wrong with a transaction and VS ugly nature reveled itself. 1 review Please do not purchase tickets through Vivid Seats 5 years ago Save Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Horrible customer service and they take no responsibility for their site. I purchased tickets before the Covid incident waited for the concert to be rescheduled twice it was going to be for my sons birthday he always wanted to see upchurch we purchased tickets waited till they rescheduled and now vivid seats has canceled our tickets on their own the concert is really not canceled so they tried to credit me my $229.88So I emailed them and said I wanted a cash refund well I dont have the card anymore thats on file someone tried to hack my bank account so I had to change my bank card number so they said they were going to make a cash refund to the card that I had on file ignoring the fact that I didnt have the card anymore I keep emailing and calling and bugging the shit out of them but it seems to do no good please dont buy tickets from these people because youre just giving them money for nothing I would love to have my money back because I owe the IRS for my taxes. I tried chatting online and had to try 4 times before someone actually came on because my order number was not coming up even though I entered the same number 4 times. I want my money back. BAD BUSINESS and BAD TACTICS! I was wrong. Depending on where you are reselling the tickets, you may be required to provide proof of purchase. Had to swallow the service fee and $100.00 cost of the event!!!! You get 100% real tickets because every ticket sold is real and accounted for by TicketMaster, so tickets cannot be counterfeited. I bought 4 Depeche seats from Vivid in October. Cancelling a subscription during a free trial may result in losing a free trial account. I guess were joining the CLASS ACTION LAWSUIT against them. I pd with credit card they sent an email that I did not get. When I followed up on Wednesday they insisted they were sent. Transfer Basics and Help. The delivery cost for electronic transfer tickets is $2.50 x 2 tickets ($5 total shipping cost for electronic transfer). My responsibility was to pay for my tickets which I did. Id take your business elsewhere before you get scammed of your money and tickets that you most likely wont receive. Selling Tickets : Vivid Seats Customer Support Here you can see a list of all your ticket purchases, including their current status, delivery method and accessible downloads. How can you choose between the two sites? I was on hold for over an hour. VividSeats Live Chat support is available if you need any help. I called them about my refund they informed me to call Ticket Masters or Vivid. How do I cancel with Vivid Seats? I was told that I should have read the small print which gives them the right to raise ticket prices. If all else fails, you may choose to cancel your listing and accept a cancellation fee. I was at the sporting event was on the phone with vivid seeds for close to 3 hours and still never received the tickets. Can I contact the seller to negotiate the price of tickets? I drove from out of town, booked a hotel room and I got this information. Sure, if event s cancelled, I guess theyll refund as they say they will, but if they move the event to a date when you already have something scheduled, sorry pal, youre outta luck, its your problem.
